Wet corners have been eliminated. Rain no longer increases my heart rate. Thank you Basement Master Waterproofing for a job professionally done!
We had multiple basement water problems in our Virginia suburban home. Installing an inside and outside sump pump, grading the yard, and installing drain pipes from downspouts ameliorated problems somewhat but our basement still had wet spots. I called Basement Masters Waterproofing in August of 2016 to see if they could help solve my longstanding water problems.
Mr. Butterfield came promptly, reviewed our basement water issues, and recommended several solutions, including an inside and outside solution. We chose the latter that involved digging out from our basement footing several feet and installing drains and waterproofing to the foot and outside masonry walls. Mr. Butterfield was low-keyed in his presentation and in no way were we pressured to decide in favor of the more expensive solution.
Walter and his crew completed the work in October in an efficient and professional manner. Along the way, all requests for changes were accepted and acted upon promptly and with patient understanding. We were faced with the extra cost of disconnecting and moving our air conditioning unit. Walter figured out a way to elevate it and suspend it while digging under the unit at no additional cost. We have a complex patio that had to be partially dissembled, then reassembled and that was done professionally. We asked that gravel, not earth, be placed all the way up so the patio steps would not settle. We asked that the indoor sump pump be removed in favor of the outside pump placed close to the house. We added the request to examine our patio sump pump. All these and more exceptions were done and errors made in former attempts to solve our water problems were corrected. The extra costs for our additional changes were reasonable. Cleanup was thorough and the job was finished expeditiously.
Thanks to the excellent and professional job of Basement Master Waterproofing we have a bone-dry basement. Wet corners have been eliminated. Rain no longer increases my heart rate. Thank you Basement Master Waterproofing for a job professionally done!
Their engineering analysis, proposed solution, and installation were all superior.
Basement Masters provided a multi-focus project for us that included French drains, waterproofing of basement walls inside and out, and replacement and upgrade of underground roof drainage piping.
Their engineering analysis, proposed solution, and installation were all superior and have worked masterfully to correct and control serious problems of weeping cellar wall cracks, erosion due to above ground rain runoff, and underground routing of water from roof gutters.
Their project manager was knowledgeable and easy to work with and their installation crew was outstanding in focused installation work, cleanup, and avoidance of damage to structures, lawns, and plants. The follow-up by their project manager was prompt and thorough. The project manager inspired confidence and provided an excellent solution and project plan and the crew delivered speedy and positive results. I strongly recommend them to anyone with difficult waterproofing and drainage issues.
Walter Saravia and Luis Gonzalez, the workmen, were extremely professional and hard-working. When they were finished, the landscaping was returned to its previous condition. Mr. Saravia answered questions and explained the work courteously and clearly.
It went very well. Randall came out to assess the situation in my basement. He then thoroughly and knowledgeably explained the problem and the potential solutions to the problem and their relatives merits. He ultimately suggested the least expensive solution as the most appropriate for my needs. He was very professional and explained things very clearly. He wrote up a proposal and had it to me within the time he indicated that he would.
I ultimately chose to have the work performed at least a month after the 30 day period the proposal was supposed to be good for, but they honored it anyway. I was not on site for the work to be done, but my father- and mother- in law were and they are not easy to please. But they found Walter and his crew to be very thorough, polite and professional. They worked efficiently. The work called for a good bit of cement to be drilled in the enclosed, unfinished portion of my basement and for new cement to be mixed and laid. They took great care to protect the finished portion of the basement and despite all of the concrete work, left the unfinished portion as clean as they found. My in-laws were very impressed and pleased with Walter and his crew, and I was more than happy with the result.
Thanks for Rescuing Our Flooded Basement
Thank you so much for giving us quick service. Not knowing what was wrong or how to handle it was upsetting and scary. Randall was the perfect person for the job! He put me somewhat at ease, and immediately provided advice on how we should handle the problem.
Randall suggested we call Cardinal Plumbing and, luckily, they were able to come that same day, thanks to Randall's personal call to them. It was determined that our sump pump had been overwhelmed, so we decided to replace it with a new pump, a backup pump and marine battery. It took more than two days to pump all the water from beneath our house, and the basement floor is finally drying. The runoff created a lake behind our house, and it was amazing to watch how much water was there, and how fast it ran out. We are assuming, with advice from the plumber, that we have an underground spring beneath the house. We will always have our sump pump serviced every year!!!
I immediately went on Angie's List and made a very favorable Comment for your company. If we need to have any waterproofing services in the future, you will be the only people I will call. Thank you for such good service!
Company provided evaluation of the problem and estimate to repair within 48 hours of request for service --representative who did on-site assessment was extremely knowledgeable and professional advising of alternatives to effect the needed repair -taking great effort to advise of best way to deal with the matter in the least expensive manner -- company provided a five year warranty and pictures of the leak and various stages of repair including pictures of the completed job. I would most highly recommend this company for such work - done in the greater Washington, D.C. -northern Virginia area.
Provider was highly responsive, on time, professional, etc. We are very grateful and highly recommend this provider.
I had two cracks (front wall and back wall) in the poured foundation wall. Epoxy injection and carbon fiber application applied to each crack. Also a crack in the basement floor that was used for a PVC discharge trench to the sump pump.
Kudos.I was able to remove two condensation pumps now that the water flows to the sump pump well through the discharge trench in the basement floor.
Recent rains and no water seeping through the foundation walls.
Basement Masters also provided a follow up visit.
I'm happy with their service and with their price.
PS: After not seeing a charge on my credit card, I had to remind them that I owed money. First time I ever had to remind a contractor that I needed to pay.
Went very well. The consultant was very knowledgeable and answered all my questions and mitigated all the doubts efficiently.
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