If I had another basement project, I would go to Basement Masters Waterproofing. They seem to treat their customers the way they would wish to be treated. They acted with integrity throughout our interaction and did high quality work. First, Randall - who I think owns the company - came to the house to give me a quote. He explained clearly what was needed to make my tiny basement windows into egress windows (dimensions, height off the ground, and ladder for the well). The price he offered was better than the other companies I spoke with. The work was interrupted by snow (and holidays) because this was being done in the middle of winter. Although the company was under pressure because of days of work lost because of the weather, they made sure that they delivered a high quality product. The windows they installed were custom because Randall wanted to make sure that they fit just the way they should. He even replaced one of the windows to be installed because he could have made it work but he wanted an even better fit. When one well ended up being more work than anticipated, they nevertheless stuck to the price they had quoted me. I was very glad I chose them to do the work.
Went very well. The consultant was very knowledgeable and answered all my questions and mitigated all the doubts efficiently.
I was so amazed at what I saw! You could not tell that anyone had worked this job after they were done! So clean and neat.
Absolutely fantastic right from the first interview! They were very personable, extremely professional, and explained everything that needed to be done.
I had 4 other companies come in for estimates. What a disaster! Their prices were out of sight! What they suggested that had to be done was extremely destructive to my basement creating additional work and costs after they were done! Randalls ' helpers were equally as good as Randall. They explained everything they were going to do before they got started AND showed me as they were progressing what they did so far. Very polite and efficient.
I left to go to work and came home late after work. I was so amazed at what I saw! It was dark out and so I went and got a flashlight so that I could see what I thought I saw! I anxiously waited for the morning so that I could check this job again. I could not and still can not believe the job that they did. You could not tell that anyone had worked this job after they were done! So clean and neat. Beautiful. I am so grateful and pleased. They were not the cheapest quote I got, but their price was very good for what they had to do. AND, I didn't have any extra expenses after! I highly recommend Basement Masters Waterproofing in Gainesville, VA.
Thanks for Rescuing Our Flooded Basement
Thank you so much for giving us quick service. Not knowing what was wrong or how to handle it was upsetting and scary. Randall was the perfect person for the job! He put me somewhat at ease, and immediately provided advice on how we should handle the problem.
Randall suggested we call Cardinal Plumbing and, luckily, they were able to come that same day, thanks to Randall's personal call to them. It was determined that our sump pump had been overwhelmed, so we decided to replace it with a new pump, a backup pump and marine battery. It took more than two days to pump all the water from beneath our house, and the basement floor is finally drying. The runoff created a lake behind our house, and it was amazing to watch how much water was there, and how fast it ran out. We are assuming, with advice from the plumber, that we have an underground spring beneath the house. We will always have our sump pump serviced every year!!!
I immediately went on Angie's List and made a very favorable Comment for your company. If we need to have any waterproofing services in the future, you will be the only people I will call. Thank you for such good service!
Wet corners have been eliminated. Rain no longer increases my heart rate. Thank you Basement Master Waterproofing for a job professionally done!
We had multiple basement water problems in our Virginia suburban home. Installing an inside and outside sump pump, grading the yard, and installing drain pipes from downspouts ameliorated problems somewhat but our basement still had wet spots. I called Basement Masters Waterproofing in August of 2016 to see if they could help solve my longstanding water problems.
Mr. Butterfield came promptly, reviewed our basement water issues, and recommended several solutions, including an inside and outside solution. We chose the latter that involved digging out from our basement footing several feet and installing drains and waterproofing to the foot and outside masonry walls. Mr. Butterfield was low-keyed in his presentation and in no way were we pressured to decide in favor of the more expensive solution.
Walter and his crew completed the work in October in an efficient and professional manner. Along the way, all requests for changes were accepted and acted upon promptly and with patient understanding. We were faced with the extra cost of disconnecting and moving our air conditioning unit. Walter figured out a way to elevate it and suspend it while digging under the unit at no additional cost. We have a complex patio that had to be partially dissembled, then reassembled and that was done professionally. We asked that gravel, not earth, be placed all the way up so the patio steps would not settle. We asked that the indoor sump pump be removed in favor of the outside pump placed close to the house. We added the request to examine our patio sump pump. All these and more exceptions were done and errors made in former attempts to solve our water problems were corrected. The extra costs for our additional changes were reasonable. Cleanup was thorough and the job was finished expeditiously.
Thanks to the excellent and professional job of Basement Master Waterproofing we have a bone-dry basement. Wet corners have been eliminated. Rain no longer increases my heart rate. Thank you Basement Master Waterproofing for a job professionally done!
Provider was highly responsive, on time, professional, etc. We are very grateful and highly recommend this provider.
So we bought this house six weeks ago. All the rain we've had recently flooded the basement. I had previously contacted Basement Masters for an estimate on a basement egress window and liked the inspector and price they quoted so had decided to go with them. Due to that positive experience (we haven't had that window installed yet), I called them again the same day of the flood. They sent a professional out quickly, Randall, who took a good look at the ground/walls and suggested some remedies. I felt like he was attentive and knowledgeable. He got an estimate to us quickly. Knowing our situation (having just bought the house and having this flood), Randall thought of us when he had an unexpected opening and moved us up in line by four weeks. We had the work done today, after just requesting to be added to their schedule yesterday! It's all done....have to let the cement cure of course. They sent a knowlegeble and professional technican, Walter, out to do the job. Walter explained what he was doing, answered all of my questions and then explained it all over again to my husband when my husband got home. Walter seemed to take pride in his work, rather than to be someone who is just working for a paycheck (not that that's wrong either) but it was nice to see a man who was proud of what he was doing and put something of himself in to the job.
Their staff at the office are very personable and quickly respond to my questions and concerns as well. I have had only positive experiences with this company and would highly recommend them. Given the unexpected expenses we've incurred with this flood, we're holding off on the basement egress window until the spring, but definitely plan to go with Basement Masters Waterproofing when we do have it done. Very, very pleased with their work.
We received a couple of quotes from different companies for exterior waterproofing. When we met with Randall, he thoroughly inspected our home and explained what work he felt needed to be done. The estimate along with a detailed description of the work to be done was emailed to me when he said he would. The estimate was pretty close to the other company I got one from, but I felt more comfortable going with Basement Masters based off the time and patience Randall took to explain everything and answer all of our questions. The work was done by a two man team headed by Walter. Walter and his other worker always came on time and cleaned up their work space when they left. They took great care to keep the interior of our home clean too when they needed to come inside. Hand digging dirt is a messy job, but their work always looked clean and professional at all stages of the project. When the job was done, everything was put back as it was before. It has been a few weeks since they finished the job and our basement has remained dry despite some heavy rains. I would absolutely recommend Basement Masters for your exterior waterproofing job.
If you haven't been able to find the right company to fix water issues in your home, look no further.
Basement Masters Waterproofing did an excellent job installing drain tile in my basement. I have had a lot of difficulty finding reliable, trustworthy contractors in Northern Virginia. They identified the problem and fixed it on time and well within my budget. There was never any up selling or scare tactics. If you haven't been able to find the right company to fix water issues in your home, look no further. I hope I never have water problems in the future, but if so, I'll be calling Basement Masters Waterproofing without hesitation.