Dear Basement Masters -
Thank you so much for giving us quick service. Not knowing what was wrong or how to handle it was upsetting and scary. Randall was the perfect person for the job! He put me somewhat at ease, and immediately provided advice on how we should handle the problem.
Randall suggested we call Cardinal Plumbing and, luckily, they were able to come that same day, thanks to Randall's personal call to them. It was determined that our sump pump had been overwhelmed, so we decided to replace it with a new pump, a backup pump and marine battery. It took more than two days to pump all the water from beneath our house, and the basement floor is finally drying. The runoff created a lake behind our house, and it was amazing to watch how much water was there, and how fast it ran out. We are assuming, with advice from the plumber, that we have an underground spring beneath the house. We will always have our sump pump serviced every year!!!
I immediately went on Angie's List and made a very favorable Comment for your company. If we need to have any waterproofing services in the future, you will be the only people I will call. Thank you for such good service!
Walter Saravia and Luis Gonzalez, the workmen, were extremely professional and hard-working. When they were finished, the landscaping was returned to its previous condition. Mr. Saravia answered questions and explained the work courteously and clearly.
So we bought this house six weeks ago. All the rain we've had recently flooded the basement. I had previously contacted Basement Masters for an estimate on a basement egress window and liked the inspector and price they quoted so had decided to go with them. Due to that positive experience (we haven't had that window installed yet), I called them again the same day of the flood. They sent a professional out quickly, Randall, who took a good look at the ground/walls and suggested some remedies. I felt like he was attentive and knowledgeable. He got an estimate to us quickly. Knowing our situation (having just bought the house and having this flood), Randall thought of us when he had an unexpected opening and moved us up in line by four weeks. We had the work done today, after just requesting to be added to their schedule yesterday! It's all done....have to let the cement cure of course. They sent a knowlegeble and professional technican, Walter, out to do the job. Walter explained what he was doing, answered all of my questions and then explained it all over again to my husband when my husband got home. Walter seemed to take pride in his work, rather than to be someone who is just working for a paycheck (not that that's wrong either) but it was nice to see a man who was proud of what he was doing and put something of himself in to the job.
Their staff at the office are very personable and quickly respond to my questions and concerns as well. I have had only positive experiences with this company and would highly recommend them. Given the unexpected expenses we've incurred with this flood, we're holding off on the basement egress window until the spring, but definitely plan to go with Basement Masters Waterproofing when we do have it done. Very, very pleased with their work.
It went very well. Randall came out to assess the situation in my basement. He then thoroughly and knowledgeably explained the problem and the potential solutions to the problem and their relatives merits. He ultimately suggested the least expensive solution as the most appropriate for my needs. He was very professional and explained things very clearly. He wrote up a proposal and had it to me within the time he indicated that he would.
I ultimately chose to have the work performed at least a month after the 30 day period the proposal was supposed to be good for, but they honored it anyway. I was not on site for the work to be done, but my father- and mother- in law were and they are not easy to please. But they found Walter and his crew to be very thorough, polite and professional. They worked efficiently. The work called for a good bit of cement to be drilled in the enclosed, unfinished portion of my basement and for new cement to be mixed and laid. They took great care to protect the finished portion of the basement and despite all of the concrete work, left the unfinished portion as clean as they found. My in-laws were very impressed and pleased with Walter and his crew, and I was more than happy with the result.
Went very well. The consultant was very knowledgeable and answered all my questions and mitigated all the doubts efficiently.
Repaired basement crack from the outside. did the job in one day. Looks good, needed a bit of landscaping and sod work afterwards but minor detail.
Provider was highly responsive, on time, professional, etc. We are very grateful and highly recommend this provider.
Company provided evaluation of the problem and estimate to repair within 48 hours of request for service --representative who did on-site assessment was extremely knowledgeable and professional advising of alternatives to effect the needed repair -taking great effort to advise of best way to deal with the matter in the least expensive manner -- company provided a five year warranty and pictures of the leak and various stages of repair including pictures of the completed job. I would most highly recommend this company for such work - done in the greater Washington, D.C. -northern Virginia area.
Wonderful Experience. Best Basement water proofing company.
I have waited for 2 years before I completed my basement water proofing project.
I have taken estimate from 5 different companies. These companies are: ‘All Aspects Waterproofing’, ‘Value Dry Waterproofing’ , ‘A A Action Waterproofing Inc’ and several others.
What I found that most renowned basement water proofing company cons are:
1) Agent comes to your house and tries to sell the package by any means not caring at all about your situation or need.2) Since agent makes commission of each assignment they sell, they will try to tell you anything nonsense.3) Very vague on their work description. No Detail about the kind of work /diagram / description of small details of work. –They will say or will give impression of doing everything which they will not provide you in writing.4) Sell agents are marketing guys – who tries to play with your mind and sell the package.5) Very Important one point for Basement water proofing: --- All most all Basement water proofing company will pretty much do the same kind of interior drain - sump pump system. – Difference is made by who is going to handle the outside water better/ efficiently and with a compacted approach – all these other company will not even discuss about out side water/ gutter down spout water handling at all.6) Many a time, these companies sub contract the work to other small companies which you will not even realize.
Let’s come to the Pros of this Company ‘Basement Masters Waterproofing’ which I have used:
1) FYI: First their price is not the cheapest. At the same time, their quote was not the highest also among the other quotes I have received. I would put them in the middle price range.2) Let’s come to the person who came to my house. He is the owner of the company: Mr. Randoll. 3) He doesn’t have any marketing nonsense. Best part is: he tries to understand your basement water problem and notes the absolute need. Then He will email you the estimate which will have all the details with map and diagram. He will work with you if you need something different and price.4) Now it comes to the crew. Team which came to my house was a 4 member team (Direct employee not sub-contractor). Head was Mr. Walter. If he is about to do your job then you don’t need to worry about anything. Mr. Randoll’s (Owner) quote and Mr. Walter work are so much in sync – you won’t believe that. Mr. walter also takes the job as his own house they do many different things extra which was not in the quote to make it nice. 5) Main Work which makes them different is the outside peripheral water management. Once the sump pump push the water outside what and how the water will be drained. Same with the Gutter down spout water draining. They will take care all of these issues.6) They have proper honest business approach rather than ripping off people.7) I highly recommend them . You will see the difference.
I had two cracks (front wall and back wall) in the poured foundation wall. Epoxy injection and carbon fiber application applied to each crack. Also a crack in the basement floor that was used for a PVC discharge trench to the sump pump.
Kudos.I was able to remove two condensation pumps now that the water flows to the sump pump well through the discharge trench in the basement floor.
Recent rains and no water seeping through the foundation walls.
Basement Masters also provided a follow up visit.
I'm happy with their service and with their price.
PS: After not seeing a charge on my credit card, I had to remind them that I owed money. First time I ever had to remind a contractor that I needed to pay.
We received a couple of quotes from different companies for exterior waterproofing. When we met with Randall, he thoroughly inspected our home and explained what work he felt needed to be done. The estimate along with a detailed description of the work to be done was emailed to me when he said he would. The estimate was pretty close to the other company I got one from, but I felt more comfortable going with Basement Masters based off the time and patience Randall took to explain everything and answer all of our questions. The work was done by a two man team headed by Walter. Walter and his other worker always came on time and cleaned up their work space when they left. They took great care to keep the interior of our home clean too when they needed to come inside. Hand digging dirt is a messy job, but their work always looked clean and professional at all stages of the project. When the job was done, everything was put back as it was before. It has been a few weeks since they finished the job and our basement has remained dry despite some heavy rains. I would absolutely recommend Basement Masters for your exterior waterproofing job.
It couldn't have went any better! We called six other companies, and Randall with Basement Masters was the only one that returned our call. Not only were they quickly responsive, but dealing with Randall's professionalism was a wonderful experience. They took a very stressful situation and turned it into a very satisfying situation. If you want a waterproofing / basement foundation company that will satisfy your needs, you should only call Basement Masters!
If I had another basement project, I would go to Basement Masters Waterproofing. They seem to treat their customers the way they would wish to be treated. They acted with integrity throughout our interaction and did high quality work. First, Randall - who I think owns the company - came to the house to give me a quote. He explained clearly what was needed to make my tiny basement windows into egress windows (dimensions, height off the ground, and ladder for the well). The price he offered was better than the other companies I spoke with. The work was interrupted by snow (and holidays) because this was being done in the middle of winter. Although the company was under pressure because of days of work lost because of the weather, they made sure that they delivered a high quality product. The windows they installed were custom because Randall wanted to make sure that they fit just the way they should. He even replaced one of the windows to be installed because he could have made it work but he wanted an even better fit. When one well ended up being more work than anticipated, they nevertheless stuck to the price they had quoted me. I was very glad I chose them to do the work.